We want you to love your TurboCool. If it doesn't make your summer easier, you can return it. Our policy is simple, friendly, and built around the same 30-day guarantee we advertise on our product page.
1. Return window
You have 30 days from the delivery date to request a return. That gives you time to wear it through a real hot week and decide if it's right for you.
2. Condition for returns
We appreciate it when items come back unused and in original condition, but we understand you need to try it. We keep the process friendly and aligned with our "wear it through a real hot week" promise.
3. How to start a return
Email us at hello@gocorvix.com with your order number and we'll send you return instructions. There's no complicated portal to navigate.
4. Refund process
Once we receive and inspect your return, we'll issue a refund to your original payment method. Most refunds are processed within 5-10 business days, depending on your bank or card issuer.
5. Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we'll cover the return shipping or send a replacement at no charge.
6. Damaged or defective items
If your TurboCool arrives damaged or defective, please contact us within 7 days of delivery at hello@gocorvix.com. We'll arrange a free replacement or a full refund — your choice.
7. Non-returnable exceptions
We keep this simple: there are no special exceptions. If you're within the 30-day window and the product isn't working out, reach out and we'll take care of you.
8. Contact us
Return or refund questions? Email us anytime at hello@gocorvix.com.